Frequently Asked Questions
Frequently Asked Questions
GETTING STARTED
How do I sign up?
Select your preferred individual course or package and add it to your cart. At checkout, complete payment using one of our available methods: Stripe (Credit Card), Afterpay, Zip, or PayPal.
Once payment is processed, you will be prompted to create a user account. Your login details (username and password) will then be automatically emailed to your nominated email address.
I’ve signed up but haven’t received my login details. What should I do?
Login details are issued automatically as soon as payment is confirmed. Email delivery can take up to 30 minutes. Please check your Spam/Junk folder, as some providers may redirect automated emails.
If you still haven’t received your login details, email admin@undergroundtraining.com.au with your name, order number, “logins not received” in the subject line. We will manually issue replacement login credentials.
AFTER ENROLMENT
I’ve signed up for the DIY Introduction to Underground Mining Package. What happens next?
You will receive your login credentials via email to access your course material.
If you do not receive your login details, email admin@undergroundtraining.com.au with your name, order number, “logins not received” in the subject line. We will manually issue replacement login credentials.
I’ve signed up for the Workready Package. What happens next?
You will receive your login credentials via email to access your course material. Within 24 hours, your designated Shift Boss will send you a welcome text message with further instructions, including where to send your current resume.
If you do not receive your login details, email admin@undergroundtraining.com.au with your name, order number, “logins not received” in the subject line. We will manually issue replacement login credentials.
I’ve signed up for the 3‑Step Plan. What happens next?
You will receive an email containing your login credentials and confirmation of your purchase. This email will also include instructions on where to send your resume for the resume‑rewrite component.
If you do not receive your login details, email admin@undergroundtraining.com.au with your name, order number, “logins not received” in the subject line. We will manually issue replacement login credentials.
EMPLOYMENT & INDUSTRY EXPECTATIONS
Do you guarantee employment?
No. Employment guarantees are not possible due to mandatory onboarding requirements set by mining company employers such as police clearances, medical assessments, and drug & alcohol testing. These factors are outside our control.
We also caution the public on being wary of those organisations who claim they can guarantee employment. Control of employment falls entirely at the feet of those companies hiring as well as the caveats they place on those roles.
ABOUT THE COURSES
What’s the difference between the DIY Package, 3‑Step Plan, and Workready Package?
DIY Intro to Underground Mining Package ($495.00)– Online access to all four core courses:
• Basic Minesite Operation
• Nipper & Other Duties
• Service Crew
• Truck Operation Underground
– Includes the Australian Mining Seminar with instructions on creating your own mining‑friendly resume.
3‑Step Plan Package ($825.00)– Includes everything in the DIY Package
– PLUS a professional resume rewrite by our in‑house resume writer.
Workready Package ($1250.00) – Includes everything in the DIY Package
– PLUS full mentoring from an experienced Underground Shift Supervisor. Mentoring covers course comprehension, industry Q&A, and interview preparation. Typically delivered over two sessions, with no limit on access.
How long does the Introduction to Underground Mining course take to complete?
The full package contains approximately 50 hours of content. All training is self‑paced, and access is unlimited—your login will not expire.
Are the courses self‑paced?
Yes. All courses are delivered online and can be completed at your own pace.
Do I receive a certificate upon completion?
Yes. Each course includes mini‑quizzes, and upon completion you will receive a printable PDF certificate issued in your name.
Is this training recognised by mining employers?
Yes. Underground Training is well‑recognised across the underground mining sector, with employers hiring our students for over a decade. Both our Workready Package and 3-Step Plan resume formats are distinctive and easily identifiable by hiring teams. Employers regularly interview our students because they demonstrate strong understanding of mining systems, terminology, and expectations.
Why do employers prefer candidates who have completed Underground Training?
Our students enter the industry with a realistic understanding of the mining cycle, systems of work, language, and culture. Even without practical experience, they know what is expected of them and can get up to speed quickly—making them a lower‑risk, higher‑value new starter.
JOB READINESS & SUPPORT
Do you help with resumes and interview preparation?
Yes. The Workready Package includes:
– Resume rewrite
– Full mentoring from an Underground Shift Supervisor
– Interview preparation
– Industry Q&A
– Course comprehension support
PAYMENT OPTIONS
Do you offer payment plans?
Yes. A payment plan option is available for the base package – DIY Introduction to Underground Mining: https://undergroundtraining.com.au/payment-plan-for-intro-to-underground-mining-diy-package/
Further upgrade options to higher packages are also available if customers feel they require more support – these can be found on our website under the Shop.
What payment methods do you accept?
We accept Mastercard & Visa via our Stripe payment portal, Afterpay, Zip, and PayPal through our website.
**Afterpay & Zip payment options are 3rd party lines of credit which will incur their own fees and contract terms. Customers are advised to research these options independently to assess if they meet their individual requirements.
ABOUT UNDERGROUND TRAINING
Who created the training programs and why?
The courses written by the team of WA Underground Shift Supervisors at Underground Training were originally created as a 3-day sit down style course. In 2018 it was revamped and moved to an online format. After years of managing crews, they identified a major issue: high turnover among new starters.
New entrants often arrived with unrealistic expectations and struggled to learn both the practical and ancillary aspects of the job simultaneously in a hazardous environment. This led to burnout, dismissal, or resignation.
The training was created to give new starters a realistic, warts‑and‑all understanding of underground mining, helping them make informed decisions and succeed in the industry.
TECHNICAL & ACCESS QUESTIONS
How do I access the online training?
Once your purchase is complete, your login details will be emailed automatically. Follow the instructions provided in the email to access your course dashboard.
Visual instructions can be found here: Account Login Instructions for Accessing Course Material
Can I use my phone or tablet to complete the course?
Yes. Courses can be accessed on any device with an internet connection and a web browser. Your progress will sync across devices.
What if I have trouble logging in or accessing modules?
Please email admin@undergroundtraining.com.au or call 1300 609 119 for assistance.